Taylor privacy notice

This notice explains how Sprintlaw Pty Ltd ACN 616 847 093 handles personal information collected through Taylor. It adds to Sprintlaw's privacy policy, which covers our wider handling of personal information and how to access, correct or complain about it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

• Your chats: the questions you ask, Taylor's answers and the conversation title.
• Documents you upload: contracts, letters, images and other files, and anything in them.
• Contact details: your name, email and mobile when you ask for a quote or send an enquiry.
• Technical information: your IP address, browser and device details, the page you came from and how you use Taylor, including through cookies and similar technologies.
• Your browser's storage: a token that lets you pick up your last chat on the same device.

Documents and chats can contain personal information about other people. Only share it if you're allowed to.

We use this information to:

• generate Taylor's answers and document reviews
• prepare your brief and quote, and contact you about your request
• keep Taylor secure, prevent misuse and enforce usage limits
• monitor and improve the quality and safety of Taylor and Sprintlaw's services
• measure how people find and use Taylor, including for advertising
• meet our legal and professional obligations

We won't sell your personal information.

Taylor uses third-party AI model providers and cloud services to process chats and documents and generate answers. Some of these providers may store or process information outside Australia, including in the United States. We take reasonable steps to ensure they handle it consistently with the Australian Privacy Principles.

If you use dictation, your browser or device's speech service (such as Google or Apple) converts your speech to text under its own privacy terms. Taylor doesn't receive your audio.

Sprintlaw staff may review chats to answer quote requests, provide support, check quality and safety, and investigate misuse. When you ask for a quote, your brief, contact details and any documents you shared go to Sprintlaw's legal team and our customer systems.

We also share information with service providers who help us run Taylor (such as hosting, AI, email, analytics and customer management providers), and where the law requires it.

We keep chats and documents for as long as we need them to provide Taylor and follow up your requests, and then delete or de-identify them. If you become a Sprintlaw client, information connected with your matter is kept in line with our professional record-keeping obligations.

You can ask us for access to, correction of, or deletion of your personal information by emailing team@sprintlaw.com.au. You can clear your browser's storage to remove the saved chat link from your device, and use your browser settings to manage cookies.

If you have a privacy complaint, contact us first. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.