Taylor terms of use

Taylor is operated by Sprintlaw Pty Ltd ACN 616 847 093 ("Sprintlaw", "we", "us"), an Australian incorporated legal practice. These terms apply when you use Taylor at asktaylor.com.au, including chats, document reviews and dictation.

By using Taylor you agree to these terms and to the Taylor privacy notice. If you use Taylor for a business, you confirm you can accept these terms on its behalf. If you don't agree, please don't use Taylor.

Taylor is an artificial intelligence assistant. It gives general information about Australian law to help you understand your situation and your options.

Taylor is not a lawyer and does not give legal advice. Its answers:

• are based only on what you tell it, which may be incomplete
• are not tailored advice on your particular circumstances
• can be wrong, out of date or incomplete, even when they sound confident
• are not reviewed by a lawyer before you see them

Don't rely on Taylor alone for decisions that matter, particularly where deadlines, money, employment, disputes or court or tribunal proceedings are involved. For advice you can rely on, ask a lawyer.

Using Taylor does not create a lawyer-client relationship between you and Sprintlaw or any of its lawyers, and your chats should not be assumed to be protected by legal professional privilege.

A lawyer-client relationship starts only when you accept a quote from Sprintlaw and Sprintlaw confirms your engagement in writing (for example, through an engagement letter or costs agreement). Sprintlaw may need to run a conflict check first and can decline any matter.

When you ask for a quote, Taylor prepares a summary of your chat (your brief) and sends it, with the contact details you give us, to Sprintlaw's legal team. A Sprintlaw lawyer reviews it and sends you a fixed-fee quote, usually within one business day.

Quotes are free and non-binding. A quote is based on your brief, so the scope or fee may change if the facts turn out to be different. Legal work starts only after you accept and your engagement is confirmed, and it is governed by the terms in your engagement documents, not these terms.

Taylor is free, with limits on how many messages and documents you can send each day. We may change these limits at any time.

You must not:

• use Taylor for anything unlawful, harmful, deceptive or abusive
• try to get around usage limits, security or safeguards, or attack or overload the service
• use automated tools to access Taylor or copy its content at scale
• upload material you don't have the right to share, or other people's personal or confidential information without their permission
• use Taylor to build or train a competing product
• present Taylor's output as advice from a lawyer

We may suspend or end access to Taylor, or remove content, if we reasonably believe these terms have been breached or to protect Taylor, its users or Sprintlaw.

You keep ownership of the questions, documents and other content you give Taylor ("your content"). You give Sprintlaw a non-exclusive, royalty-free licence to use your content to provide and secure Taylor, to prepare and respond to quote requests, to meet our legal obligations, and to monitor and improve the quality and safety of Taylor and Sprintlaw's services.

Taylor uses third-party AI model providers to process your content and generate responses. You're responsible for what you upload. Avoid sharing information you don't need to, such as bank details, tax file numbers or health information.

You may use Taylor's answers for your own personal or internal business purposes. Taylor's answers may be similar to answers given to other people. We don't promise that any answer is accurate, complete or suitable for your purposes, and any text Taylor suggests should be reviewed before you use it.

The Taylor name, design, software and the content on this site (other than your content) belong to Sprintlaw or its licensors.

If you use dictation, speech-to-text is handled by your browser or device's own speech recognition service (for example, Google or Apple), under that provider's terms. Taylor receives only the text.

The free tools give general results based on legal minimums. Awards, enterprise agreements and contracts can change the answer for you.

Taylor may link to other websites, including Sprintlaw's. We're not responsible for third-party websites or services.

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that can't be excluded.

Taylor is a free service provided "as is". To the extent permitted by law:

• we exclude all warranties and conditions not set out in these terms
• we're not liable for any indirect or consequential loss, or for loss arising from your reliance on Taylor's answers without obtaining legal advice
• where our liability for failing to comply with a consumer guarantee can be limited, it is limited to supplying the service again or paying the cost of having it supplied again

Liability limited by a scheme approved under Professional Standards Legislation.

We may change, suspend or discontinue Taylor, or update these terms, at any time. The current version will always be on this page, with the date it was last updated. If you keep using Taylor after a change, the updated terms apply.

These terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and courts that hear appeals from them.

Sprintlaw Pty Ltd, Sydney NSW. Email team@sprintlaw.com.au or call 1800 730 617.